Privacy Policy

Information we collect

• Account and profile information such as name and email when you register.
• Communications you send us, including support requests and feedback.
• Transactional details related to course purchases (processed by payment partners; we do not store full card numbers).
• Usage information like pages visited, time on site, and interactions with course materials.
• Device and technical data such as browser type, language, and approximate location.

How we use information

• Provide and improve courses, community features, and support.
• Process orders, payments, and account administration.
• Communicate updates about classes, policy changes, or service issues.
• Prevent, detect, and respond to fraud or misuse.
• Comply with legal obligations and enforce our Terms of Service.

Cookies and similar technologies

We use essential cookies for authentication, session management, and site reliability. Optional analytics may be used to understand performance and improve content. You can manage cookie preferences in your browser settings. Our cookie banner allows you to consent to non-essential cookies; declining may limit certain features.

Data sharing

We may share information with trusted service providers who assist in operating our services (for example, payment processors and email providers) under contractual obligations. We do not sell personal information.

Data retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion subject to applicable exceptions.

Your rights

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Receive a copy of your data in a portable format where applicable.

To exercise rights, contact us at Contact or email [email protected].

Security

We implement administrative, technical, and physical safeguards designed to protect personal information. No method is 100% secure, and we cannot guarantee absolute security.

International users

Your information may be transferred to and processed in countries other than your own. We take steps to ensure appropriate protections in accordance with applicable law.

Changes to this policy

We may update this policy. Material changes will be posted here with an updated effective date.

Contact

Questions about this policy? Email [email protected] or write to Radiant Valley Knitworks. For faster help, visit our FAQ.